Project Guidelines

Your Guide to a Well-Managed Project

We’ve established straightforward guidelines so your custom-home build or remodel runs smoothly from day one. Knowing what to expect keeps communication open, decisions clear and the process seamless.

Our Work Hours

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Monday – Friday: 7 a.m. – 5 p.m.
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Saturday: 8 a.m. – 12 p.m.
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Sunday: Emergencies only
Home Build Guidelines

Work Hours & Availability

Given we are a busy custom built house and home renovation company with many past and current clients, we are always available; that’s the nature of our business. When you contact us, we will respond as soon as possible. Should a critical life safety issue happen in your home or on your jobsite, please let us know immediately. That said, we respectfully ask that you do not communicate with our various team members outside of our published business hours, especially on Sundays, unless it is a legitimate emergency. We need time to recharge, so we can be 100% on point and engaged to move your job forward. Thank you for respecting this boundary.
Our Guidelines

Guidelines to Ensure a Successful Project

Stay Updated Through Buildertrend.
Use Buildertrend, our on-line project management software platform, to view your schedule, budget, owner draws, and invoices. Information about your custom built house or home renovation project is updated daily. Clients who view invoices regularly and who stay informed about the cost of their project are better prepared to make informed decisions about selections and changes. If you have questions or issues accessing your project in Buildertrend, notify your Project Manager or call Buildertrend support at (888) 415-7128 Monday–Friday, 8:00 a.m. to 5:00 p.m. CST.
Make Timely Project Decisions.

Making selections and project-related decisions as quickly as possible is one of the most important ways to keep your project on schedule. Many parts of your build depend on timely choices—materials must be ordered in advance, subcontractors need clear direction, and schedules must be coordinated weeks ahead. Delays in selections often lead to backorders, rescheduling, or gaps in the workflow. When decisions are made promptly, we can secure the right products on time, maintain steady progress, and ensure that every phase of your project moves forward smoothly and efficiently.

Make Timely Payments to Keep Progress Moving

Paying your invoices on time is an important part of keeping your project on schedule. Each payment supports the work of subcontractors, suppliers, and trades who rely on timely funds to continue progress without delays. Using the secure online payment system within Buildertrend ensures your bills are processed quickly, recorded accurately, and applied directly to your project budget. When invoices are paid promptly, materials can be ordered on time, crews can stay on site, and the entire workflow moves forward smoothly. Consistent, timely payments help us maintain momentum and deliver your project efficiently from start to finish.

Review Your Budget and Invoices Regularly

It is your responsibility to review your own project budget vs. actual money spent (in Buildertrend) and review your monthly owner invoices, as well as the individual invoices from our subs and suppliers. When you pay your monthly bill, you are telling us that all is well with your budget versus actual and that you have no questions or issues about any invoices. Of course, if you do have questions or issues, please address them with your Project Manager and our Office Manager so that we may deal with them.

Communicate Directly With Your Project Manager

Minimize conversations and communication with subs who are working on/in your home. This especially applies to inspectors. If you have questions about your custom built house, home remodel or renovation project, your schedule, pricing, or potential changes, discuss these matters with your Project Manager, not with our subcontractors or suppliers.

Work With Our Trusted Subs and Suppliers

We partner with experienced local subcontractors and suppliers who understand our standards and are committed to delivering quality work on time and within budget. Bringing in your own subs or suppliers can create delays, quality concerns, and warranty complications that McSwain Builders cannot take responsibility for. To ensure the best results and a smooth project from start to finish, we strongly recommend working with our established, proven team of professionals who know our process and are dedicated to getting your project done the right way.

Report Any Concerns Promptly

Don’t let concerns fester! If there is anything whatsoever that is making you feel uncomfortable or uneasy about the way we are managing your project, please share your concerns with us at once so that we may address them! McSwain Builders in Glenwood Springs is the custom home building and renovation company of choice in the Roaring Fork Valley. As such, we would rather talk them out in real time instead of at the end of a project.

Let’s Talk About Your Project

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Our Service Area

Proudly Serving Aspen & Surroundings

At McSwain Builders, we proudly serve Colorado’s mountain communities from Aspen and Snowmass to Basalt, Carbondale, and beyond. Every project is built on craftsmanship, transparency, and trust.

With over 500 completed projects, we deliver custom homes and remodels that reflect the beauty, lifestyle, and legacy of the Roaring Fork Valley.


Our Service Areas Include:

Aspen
Basalt
Snowmass Village
Missouri Heights
Woody Creek
Carbondale
Old Snowmass